Frequently Asked Questions

Why choosing EXMARAN and not another company?

Despite being a recently created company we have a great experience in the sector, we offer security in our boat, quality service and a personalized service to all our customers, these are just a few arguments to choose us for your excursion or private charter

Are excursions suitable for all ages?

Yes, anyone can come to enjoy an excursion on board, each one lives the experience in their own way regardless of their age, whether they are adults, children or elderly people.

What type of clothing should I wear on board to navigate?

We recommend bringing comfortable clothes, a swimsuit, sun protection and sunglasses if possible.

Do you serve food on board or do I have to take it myself?

Only drinks are served.

I usually get dizzy when I get on a boat, how can I help it?

We recommend taking a pill for seasickness, available at any pharmacy on the island, and thus enjoy a wonderful day aboard the White Dreams and the incredible coast of Tenerife.

Do you guarantee that I will see dolphins and whales?

EXMARAN can not guarantee 100% the sighting of cetaceans, these animals are wild animals in freedom and therefore they are unpredictable, usually they can be seen without any problem in most of the exits since they are resident species in the waters of Tenerife.

Modifications in routes or itineraries

The captain may vary the planned route if weather conditions or sea conditions so require, and in this way make passengers travel comfortably and safely throughout the tour, always informing passengers of the new route to follow.

What happens if the weather conditions make it impossible to go sailing?

In this case, always subject to availability, a new date is agreed to make it, in case the client does not accept a change of date, the amount will be refunded.

Cancellation policy

100% refunded if you give notice before 24h, 70% refunded if you give notice between 24h and 12h and no refund if you give notice after 12h.

Can a person suffering from a disability come with us?

It is better to notify in advance so that the EXMARAN team puts at your disposal all the necessary means.